🎮 HELP CENTER 🎮
Can game progress be saved?
Yes! The fun continues without missing a beat. While playing, press Select + Start simultaneously to open the console menu.
Select the Save Game option in one of the available slots.
To load a saved game, return to the menu by pressing Select + Start and select Load Game from the slot where you saved.
Do you have a list of the games and consoles included?
Yes, we have a constantly updated list of games and consoles included. If you can't find the title you're looking for, leave a note in your cart and we'll add it. You can also add games yourself.
Check the list here
Which console should I buy for a birthday present?
We recommend the BEAST version, a top-of-the-range portable console with all the features that RETROGAMER offers. Powerful, lightweight, ideal for both kids and those of us born in the 90s. The perfect gift to enjoy the best of retro video games! https://retrogamer.mx/collections/all
Does Retrogamer offer promotions?
Retrogamer is available with up to 55% off. 45% already applied in-store and an additional 10% when applying the “Retro” coupon at checkout. It’s a great way to save while fulfilling your 90s kid dreams. All our orders have fast, insured and free shipping. Pay in up to 6 MSI or with Late Payments 💳 No hidden fees.
Problems with your payment?
We apologize if your payment was rejected by the system when you selected "Credit Card". Please try using the "Credit and Debit Card Payments" option, PayPal, or Layaway. If you still have problems, please feel free to send us a message so we can assist you.
What recommendations and care should I take with my console?
Here are some tips and advice to keep your console in top condition:
1. **Location and Ventilation**: Place the console in a well-ventilated area, away from heat sources such as radiators, windows with direct sunlight, or behind the television, where heat can build up. Avoid covering the vents to prevent overheating.
2. **Secure Connections**: Always use a good quality HDMI cable and a reliable power adapter. Connect the console to the power outlet using a cell phone adapter instead of powering it from the TV for greater power stability.
3. **Regular Cleaning**: Clean the exterior of the console with a soft, dry cloth. Avoid using cleaning liquids that could damage internal components. Make sure ports and connections are free of dust.
4. **Proper Shutdown**: Turn off the console before unplugging it from the power supply to avoid damage to the operating system. Do not leave it plugged in when not in use, and turn off the TV before unplugging it.
5. **Updates and Backup**: Keep your console's operating system up to date. Back up important games and settings to avoid data loss in the event of technical issues.
6. **Controller Use**: Store controllers in a safe place when not in use to avoid dropping or damage. If you have wireless controllers, keep them charged to avoid interruptions during gameplay.
7. **Avoid Overcharging the Console**: Do not leave the console on for long periods without rest. If you notice that the console is getting too hot, turn it off and let it cool down before continuing to use it.
8. **Watch for Warning Signs**: If your console shows signs of overheating, abnormal noise, or crashing while playing games, it is important to turn it off and check for the problem before continuing to use it.
With these precautions, you can extend the life of your console and enjoy a trouble-free gaming experience.